Recently Standard Chartered Bank Uganda has today unveiled its first Kiosk Bank outlet located at Capital shoppers in Ntinda. This launch marks the fruition of another strategic alliance/partnership between the Bank and Capital Shoppers which will see the Bank set up a number of similar outlets at various locations over time.
Kiosk banking is a low-cost model which creates a new touchpoint located in a high traffic area where clients can access our digital service with a human touch. With a resource at hand within the Kiosk, clients are able to make instant enquiries and be efficiently and effectively serviced or supported even as they make their other banking transactions on their own.
The CEO Mr. Albert Saltson while launching the Kiosk stated that Standard Chartered Bank is a recognised innovator in the digital space saying;
“With the technological revolution and fast paced developments within the banking sector, our niche and leverage hinges on Innovation. The launch of Kiosk Banking was in response to a review of our footprint presence and locations within the city and neighbouring towns. Subsequently, we embarked on providing a solution that would meet our clients’ preferences.
We believe in making day-to-day banking easier by providing a comprehensive range of digital solutions that meet the various needs of our stakeholders. As our clients continue to embrace digital banking solutions we are listening to their needs and tailoring solutions to meet their expectations and their evolving needs and trends in order to remain relevant and deliver our aspiration to be the Main Digital Bank for our clients.”
On his part, the Head, Consumer, Private and Business Banking, Moses Rutahigwa while delivering his remarks said;
“We are investing heavily in various technologies to improve our efficiency through simple and standardized solutions so we can deliver easy, convenient Banking through whatever channel the client prefers and whenever the client wants it. With the launch of Kiosk Banking, we give our customers yet another reason to join a dynamic, reliable and trusted brand that has been in operation in the Ugandan market for over 109 years now. Our brand promise remains to be “Here for Good” so we will continue to evolve with the times and continue to walk the journey with you. I therefore encourage everyone to join the Standard Chartered family by downloading the Standard Chartered Mobile App via Google play store or Apple store, open Digital Life Account in under 15 minutes and enjoy our affordable, efficient, convenient, accessible and improved client experience.”
In her remarks during the unveiling, the Capital Shoppers proprietor, Ms. Eva Ngabirano expressed her gratitude saying;
“We are very excited about this additional partnership with Standard Chartered Bank. I would like to congratulate Standard Chartered Bank on this customer-centric innovation. This Kiosk Banking outlet is certainly a necessity and will greatly improve both our clients’ experience as they will be able to make free withdrawals, bank as well as be assisted by the Bank’s informed personnel manning the outlet. I therefore commend Standard Chartered for remaining sensitive and responsive which has enabled you to not only remain relevant but a market leader. Thank you for making this investment and for being an agile Bank that continues to meet our expectations as we evolve”.
With this recent innovation, Standard Chartered Bank continues to demonstrate that it is going the extra mile to cater to the changing needs of its clients through a strategic digital strategy. The Bank ensures that its brick and mortar branches are strongly complemented with investments in technology so as to break barriers of traditional banking.
The Bank therefore continues to aggressively pursue a digital model over brick and mortar by increasing its digital footprint and currently services its clients mainly through channels like ATMs/CDMs, Digital Banking Outlets, Mobile App, Online Banking, Agent Banking and now the Kiosk Banks. These investments continue to make banking easier, faster, cost effective and safer for its clients.