KAMPALA – Airtel Uganda Limited has acknowledged the concerns shared on social media regarding its service delivery, expressing regret for the distress caused to its customers. In a statement, Mr. Soumendra Sahu, Managing Director, emphasized the company’s commitment to learning from these challenges to serve its customers better.
“We have heard your concerns shared on social media regarding our service delivery, and we deeply regret the distress this has caused,” Mr. Sahu said. “Your voices matter to us, and we are truly grateful that you have taken the time to speak out.”
The company has introduced technical measures to identify and alert customers of spam, embedding an Anti-Spam Alert service in its network. This initiative aims to build a safer digital environment for everyone.
Airtel Uganda is also reviewing its processes to ensure better protection and accountability, particularly in cases of lost SIM cards. Mr. Sahu urged customers who have experienced such issues to report them, promising to work closely with law enforcement to hold anyone responsible accountable.
“We stand firmly against corruption, fraud, and misconduct in any form,” Mr. Sahu emphasized. “This commitment extends to every member of our team and our partners.”
To further engage with its customers, Airtel Uganda plans to hold town hall meetings across the country, where customers can provide feedback directly. Mr. Sahu assured customers that their concerns are being taken seriously and are being addressed with urgency and care.
“Thank you for your trust, your patience, and your continued support,” Mr. Sahu said. “Please know that your concerns are being taken seriously, and we are actively working to address them.”
Source:PML Daily