In this day and age where technology is taking over the digital
space, it is a rather dramatic era for the banking industry, as digital
disruption has forced many incumbent banks to step out of their comfort
zone and up their digital game
Changing customer behaviour,
increasing expectations, omnichannel experience and the digitization of
business and society, in general, have brought along what some people
call the digital arms race in banking. Banks around the world are
realizing how investments in digital technologies could benefit customer
acquisition and satisfaction.
Digital transformation is taking
place in Uganda’s financial services industry, with a host of non-bank
innovators offering both customer-facing and back-office fintech
products and services. While banks...