He said total water connections increased by 39 percent, surpassing one million customers, while the number of villages served rose by 54 percent, from 7,192 to 11,088. Annual revenue collections grew by 59 percent to UGX 620 billion, with profit before depreciation closing the period at UGX 161 billion.
Dr. Kiggundu attributed the gains to the mobilisation of UGX 160 billion in financing for major infrastructure projects, including the Katosi Drinking Water Treatment Plant and the Nakivubo Wastewater Treatment Plant.
However, he noted that non-revenue water remains high at 34.4 percent, largely due to illegal connections, vandalism, and ageing distribution networks.
NWSC Managing Director Dr. Eng. Silver Mugisha reported that the utility recorded its highest-ever operating surplus of UGX 162 billion in the 2024/25 financial year, up from UGX 142 billion the previous year.
He highlighted major engineering milestones, including the 70-kilometre Karuma–Gulu project, which now supplies River Nile water to Gulu City, and the Kagera Water Project, serving communities in the cattle corridor.
Dr. Mugisha also announced a planned UGX 660 billion investment programme, jointly financed by the Government of Uganda and NWSC, aimed at extending water and sanitation services across the country.
Beyond infrastructure, he said the corporation is strengthening institutional capacity through competence-based training, increased investment in research and development, and improved staff welfare, including tailored medical and provident funds.
The event was witnessed by Paul Gadenya Wolimbwa. Addressing the gathering, the Permanent Secretary of the Ministry of Water and Environment, Alfred Okot Okiidi, raised concern over unpaid government water bills, describing the situation as unfair to a performing public utility. He said the ministry has submitted recommendations to Parliament to address the arrears.
Incoming Board Chairperson Prof. Henry Alinaitwe Mwanaki pledged to build on the existing foundation, working closely with management to improve efficiency, enhance customer service, and advance the “water for all” agenda.